Having floors refinished - in a home you're living in - is stressful, and exhausting. The house has to be emptied. You have to leave. Your cat freaks out. Marc's crew (we had Will and Justin, who were wonderful) and Bona's dust-free system made the process as easy as it can be. The dust-free system is remarkably dust-free. We left everything not-on-the-floor (clothes in the closet, pictures on the wall, kitchen-counter items) in place - and weren't sorry we did. And, more importantly, our floors are gorgeous and the damage repaired. Marc worked with us closely on finish options, talked us through the virtues of stain versus no-stain, was always patient and helpful. He also, always, returned phone calls quickly - a rarity. We're glad we chose Winnwood.