Privacy Policy

This Privacy Notice for Winnwood Flooring LLC (“Winnwood Flooring,” “we,” “us,” or “our”) explains in detail how and why we collect, use, process, store, disclose, and protect your personal information when you visit or interact with our website at https://www.winnwoodflooring.com

, engage with our landing pages, submit a request for an estimate or consultation, communicate with us by phone, SMS, email, or social media, or participate in any marketing, promotions, or service-related activities. By accessing our website or submitting your information to us, you acknowledge and consent to the practices described in this Privacy Notice.

We collect personal information that you voluntarily provide directly to us when you submit forms, request an estimate, schedule an appointment, contact us by phone, email, or SMS, or otherwise communicate with our team. This information may include your full name, email address, phone number, home or business address, service location details, project descriptions, photos related to your flooring project, communication preferences, and any other details you choose to share with us so we can provide our services. All personal information you provide must be truthful, accurate, and complete to the best of your knowledge.

We also collect certain information automatically when you access our website or digital properties. This may include your IP address, browser type, device type, operating system, geographic region based on IP, referring website or advertisement, pages viewed, time spent on each page, clicks, scrolling behavior, access dates and times, and general usage patterns. These details may be collected through cookies, pixels, analytics tools, and similar technologies that support security, performance improvements, and the delivery of a better user experience.

In addition, we may receive personal information about you from third-party platforms such as Google, Facebook, Instagram, or other advertising, analytics, or lead generation providers when you interact with our ads, submit instant forms, or engage with our content on those platforms. This third-party information is handled in accordance with this Privacy Notice and applicable privacy laws.

We use the personal information we collect to provide you with our services, including responding to inquiries, preparing estimates, scheduling and confirming in-home consultations, communicating about project timelines, delivering requested information, answering questions, and supporting you throughout your customer experience. Your information may also be used to improve our services, enhance our website, and identify usage trends or operational issues.

We may communicate with you using SMS/text messages, phone calls, and emails for service-related purposes such as appointment confirmations, reminders, follow-up messages, estimate scheduling, project updates, and important notifications. With your consent, we may also send marketing messages related to promotions, special offers, or new services. You may opt out of marketing SMS at any time by replying STOP or UNSUBSCRIBE. Standard carrier messaging and data rates may apply. We do not sell or share SMS consent or personal information with third parties for their marketing purposes.

We use personal information for internal business purposes, including data analysis, website optimization, service improvements, quality control, customer support, troubleshooting, fraud detection, security monitoring, marketing performance measurement, and compliance with legal and regulatory obligations. We retain only the amount of personal information necessary for the purposes described.

We rely on your consent, contractual necessity, legitimate business interests, and compliance with applicable laws as the legal bases for processing your information. For users located in the United States, including residents of Montana and other applicable states, we handle personal information in accordance with applicable state and federal privacy regulations and provide reasonable access, correction, or deletion rights where required by law.

We do not sell or rent your personal information to third parties. We may, however, share your information with trusted service providers that help us operate our business. These providers may include website hosting companies, analytics providers, SMS and email communication platforms, CRM systems, cloud storage providers, scheduling tools, marketing platforms, and subcontractors assisting in service delivery. Each service provider is permitted to access information only as necessary to perform services on our behalf and must maintain appropriate confidentiality and data protection standards.

We may disclose personal information to legal authorities, regulators, attorneys, or government agencies when required by law or when necessary to protect our rights, customers, staff, or property. We may also share information as part of a business transfer, such as a merger, sale of assets, or acquisition, consistent with applicable privacy laws.

Cookies and tracking technologies are used on our website to support essential functions, improve website performance, enhance user experience, analyze traffic patterns, and measure marketing effectiveness. By using our website, you consent to the use of cookies as described in this Privacy Notice. You may disable cookies in your browser settings; however, doing so may affect certain website features.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining business records, meeting legal requirements, resolving disputes, and enforcing agreements. When information is no longer required, we securely delete, anonymize, or archive it according to industry standards.

We take reasonable physical, administrative, and technical measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure platforms, limited access controls, and the use of reputable third-party tools. Although we follow widely accepted practices for data protection, no method of transmission or storage is completely secure.

Our website may contain links to other websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before providing personal information.

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.

Depending on your location and applicable laws, you may have the right to request access to your personal information, correct inaccuracies, request deletion, or withdraw consent to non-essential communications. To make a privacy-related request, you may contact us at [email protected]

, by phone at +1 (406) 207-5331, or by mail at 5204 Custer Lane, Florence, Montana 59833, United States.

You may unsubscribe from marketing emails at any time using the link provided in the footer of our emails. You may opt out of SMS marketing by replying STOP or UNSUBSCRIBE. You may still receive essential service-related messages regarding your estimate, appointment, or project.

Some browsers offer a “Do Not Track” feature. At this time, our website does not respond to Do Not Track signals due to the lack of a consistent industry standard.

We may update this Privacy Notice from time to time to reflect changes in our business practices, legal requirements, or services. When updates are made, they will be posted on this page. Continued use of our website or services after changes have been posted constitutes your acceptance of the updated Privacy Notice.

If you have questions, concerns, or requests related to this Privacy Notice or our handling of your personal information, you may contact Winnwood Flooring LLC at [email protected], by phone at +1 (406) 207-5331, or by mail at 5204 Custer Lane, Florence, Montana 59833, United States.